Last updated: October 9, 2024

At Leproo, we are committed to delivering your products as quickly and efficiently as possible. This Shipping Policy outlines the terms related to shipping, handling, delivery times, and customer responsibilities. By placing an order with us, you agree to the following terms.

 

1.  Shipping Regions and Restrictions

We currently ship to all countries within the European Union (EU). Shipping to non-EU countries may involve additional fees, taxes, or restrictions, and Leproo reserves the right to cancel any orders placed for delivery to restricted regions or countries where we cannot fulfill shipping.

• Exclusions: Certain remote locations may require extended delivery times, and we may not be able to ship to some regions due to carrier restrictions or legal

 

2.  Shipping Costs and Methods

Shipping costs are calculated based on the destination, weight, and size of the product. These costs will be displayed at checkout before finalizing your order.

• Standard Shipping: Estimated delivery time is 5–10 business days.
• Expedited Shipping: Available for an additional fee, with an estimated delivery time of 2–5 business days.
• Free Shipping: For orders exceeding a certain amount (as displayed on our website), standard shipping may be offered free of

Additional Charges: Customers are responsible for any customs duties, taxes, or import fees that may be applicable depending on the destination country. Leproo is not liable for any such charges, and they must be paid by the recipient.

 

3.  Delivery Timeframes

The estimated delivery times provided during checkout are approximations based on information provided by our shipping carriers. Leproo is not responsible for delays caused by the carrier or unforeseen circumstances such as customs clearance, weather conditions, strikes, or other events beyond our control.

• Processing Time: Orders are typically processed within 1–3 business days. Processing times may be longer during high-volume periods such as holidays or
• Delayed Deliveries: While we strive to meet estimated delivery dates, Leproo cannot guarantee specific delivery times, and we will not be liable for any direct or indirect losses resulting from delayed

 

4.  Delivery Conditions

All orders are shipped to the address provided during checkout. It is the customer’s responsibility to ensure that the delivery address is accurate and complete. Leproo is not responsible for undeliverable orders due to incorrect or incomplete address details provided by the customer.

• Failed Delivery Attempts: If a delivery fails due to incorrect address details, or if the recipient is unavailable to accept the package, the customer may be responsible for additional redelivery
• Uncollected Packages: If a package is returned to us due to failure to collect or accept the delivery, the customer will be responsible for any return shipping fees and redelivery

 

5.  Lost or Damaged Shipments

While we take every precaution to ensure your order arrives safely, Leproo is not liable for any packages that are lost, stolen, or damaged after they have been handed over to the shipping carrier. However, we will work with you to resolve issues arising from lost or damaged shipments within reason.

• Lost Packages: If your package is marked as "delivered" but you have not received it, please contact the shipping carrier directly to file a claim. Leproo will assist in providing any necessary documentation to support your claim, but we are not responsible for replacing lost or stolen packages once marked as
• Damaged Shipments: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and the We will assess the damage and may, at our discretion, offer a replacement or refund.

 

6.  International Shipping and Customs

For orders shipped outside the EU, international shipping may involve longer transit times due to customs clearance processes. Leproo is not responsible for delays caused by customs inspections or other international shipping processes.

• Customs Fees: Any customs duties, taxes, or import fees are the responsibility of the recipient. Leproo has no control over these charges and cannot predict their
• Customs Clearance: Customers are responsible for providing any necessary information required by customs authorities to clear the package. Failure to do so may result in delays or the package being returned to us, in which case additional shipping charges may

 

7.  Delivery Confirmation and Risk of Loss

Once a package is handed over to the shipping carrier, ownership and risk of loss for the products pass to the customer. Leproo is not responsible for lost or stolen packages after the carrier confirms delivery.

• Signature Required: For high-value orders, a signature may be required upon Customers should ensure that someone is available to sign for the package at the time of delivery. If no one is available, the carrier may attempt redelivery or require pickup at a local depot, in which case the customer will be responsible for retrieving the package.

 

8.  Refused and Returned Shipments

If a shipment is refused by the recipient or cannot be delivered due to the customer’s failure to provide the correct information or accept the package, the following conditions apply:

• Return to Sender: In cases where the package is returned to us due to non-delivery, the customer is responsible for the initial shipping fee, the return shipping fee, and any applicable customs
• Refund Policy: Refunds for returned shipments will be issued minus all shipping fees (including return shipping fees) and any applicable restocking

 

9.  Pre-Orders and Backorders

For items available for pre-order or backorder, the estimated shipping and delivery times provided at the time of order are approximations. Delays may occur due to manufacturer availability, and Leproo is not liable for any such delays.

 

10.  Force Majeure

Leproo is not liable for delays in shipping or delivery due to events beyond our control, such as natural disasters, pandemics, strikes, government actions, or other unforeseen

circumstances. In such cases, Leproo reserves the right to extend shipping timeframes or cancel orders without liability.

 

Summary of Key Points

• Shipping costs are calculated at checkout based on destination, weight, and shipping
• Customers are responsible for any customs duties, taxes, or fees that may apply to their
• Leproo is not responsible for lost, stolen, or damaged packages once handed over to the
• Ownership and risk of loss pass to the customer upon delivery confirmation by the
• Failed or refused deliveries may result in additional fees for redelivery or
• International shipping may involve customs delays, and customers are responsible for providing the necessary information for customs