Last updated: October 9, 2024

At Leproo, we strive to provide high-quality products and excellent customer service. This policy outlines the terms regarding returns, refunds, and warranties. It is designed to ensure a fair process while protecting our business interests in accordance with EU laws.

 

1.  Right of Withdrawal – 14 Days Return Policy

In compliance with EU consumer protection laws, you have the right to cancel your purchase within 14 days of receiving the product. This policy applies to all eligible products sold on Leproo.

Conditions for Return:

• The product must be in new, unused condition and returned in its original packaging.
• Opened, used, or damaged products are not eligible for returns unless the product is faulty or damaged upon
• Certain product categories, including personalized products, perfumes, healthcare products, and opened electronic accessories (e.g., phone cases, headphones), are excluded from returns for hygiene and safety
• Golf equipment and other sports items must be returned in their original, unused condition with all tags
• Return shipping costs are the responsibility of the customer unless the product is faulty or

Return Process:

• To initiate a return, contact us at Admin@leproo.com within 14 days of delivery. Returns must be authorized, and products returned without authorization will not be
• Leproo reserves the right to reject returns that do not comply with our
• The return shipping must be handled by a trackable service, and Leproo will not be responsible for lost or undelivered returns.

Refund Conditions:

• Refunds will be processed within 14 days after receiving and inspecting the returned The product must be in resaleable condition, otherwise, the return may be refused.
• Shipping fees and handling charges are non-refundable, except in cases where the product is faulty or
• A restocking fee of up to 20% may be applied to non-defective

 

2.  Warranty (Legal Guarantee)

All products sold by Leproo are covered by the statutory 2-year warranty, as required by EU law. This warranty is limited to manufacturing defects or functional issues that were present at the time of delivery.

Warranty Conditions:

• No coverage is provided for damage caused by improper use, accidents, unauthorized modifications, or negligence (including water damage, drops, or failure to follow product care instructions).
• Wear and tear: Normal wear and tear (e.g., scuffs, scratches, fading) is not covered by the warranty unless it directly affects the functionality of the
• Batteries, consumables, and healthcare products: Batteries, consumables, and certain healthcare items are subject to a limited warranty of 6 months due to their consumable

Limited Warranty on Specific Products:

• Refurbished or pre-owned electronics: These are covered by a limited 6-month warranty for manufacturing defects
• Perfumes and cosmetics: Once opened, these products are excluded from returns and warranty claims for hygiene and safety

 

 

3.  Exclusions and Limitation of Liability

Leproo excludes or limits liability in the following cases:

• Tampered Products: Products that have been opened, altered, or tampered with by the customer (including rooting, jailbreaking, or other modifications) are excluded from warranty coverage.
• Golf equipment: Equipment showing signs of improper use (e.g., excessive wear, damage due to neglect) will not be eligible for returns or warranty
• Healthcare and hygiene products: Products related to healthcare, hygiene, or cosmetics that have been opened are not eligible for returns due to safety
• Phone cases and accessories: Once opened and used, accessories such as phone cases, headphones, and electronic accessories cannot be returned or
• Software and data issues: Leproo is not responsible for issues related to software, data loss, or incompatibility with third-party
• Loss or theft: We are not responsible for products that are lost or stolen after

 

4.  Fraudulent Transactions and Stolen Credit Cards

Leproo takes fraud prevention seriously. We reserve the right to cancel orders or refuse refunds if there is any suspicion of fraud, including the use of stolen credit cards.

If a transaction is flagged as fraudulent and a chargeback is initiated, Leproo will not refund the product unless it has been returned in perfect condition. In cases where the product has already been shipped, Leproo may not be liable for refunding the order.

• Verification Requirement: For high-value items (e.g., golf equipment, electronics), Leproo reserves the right to request additional identification or verification before processing the If verification is not provided, the order may be canceled.

 

5.  Return Shipping Costs and Shipping Conditions

• Return shipping costs for unwanted or incorrectly ordered products are the responsibility of the Only in cases of defective or incorrect products will Leproo cover return shipping.
• Shipping delays caused by third-party carriers are beyond our control, and Leproo accepts no liability for missed delivery
• Incorrect shipping addresses or unclaimed packages: If the customer provides incorrect shipping details or fails to collect the package, they are responsible for any additional shipping costs incurred for re-delivery.

 

6.  Non-Refundable Items and Restocking Fees

Certain items are non-refundable, including but not limited to:

• Opened perfumes, cosmetics, and healthcare products for hygiene
• Opened or used electronics accessories such as phone cases, headphones, and
• Custom-made or personalized items, including items with engraving or bespoke
• Golf equipment that has been used or shows signs of wear and

Leproo reserves the right to apply a restocking fee of up to 20% on non-defective returns.

 

7.  Procedure for Returns and Warranty Claims

1. Contact Customer Service: To initiate a return or warranty claim, contact us at

Admin@leproo.com. Unauthorized returns will not be processed.

2. Return Authorization: Once your request is approved, you will receive a return authorization number and shipping instructions. Products returned without authorization will be
3. Secure Shipping: All returns must be shipped using a trackable Leproo is not responsible for lost or damaged returns.

4. Inspection and Processing: Once received, the product will be inspected to determine eligibility for a refund or warranty If the product does not meet our return conditions, it will be returned to the customer at their expense.

 

8.  Limitation of Liability

• Maximum Liability: Our maximum liability for any product sold is limited to the purchase price of the
• No Liability for Indirect Damages: Leproo will not be held liable for indirect damages, including loss of business, lost profits, or delayed
• Force Majeure: Leproo is not liable for delays or failure to fulfill any obligations due to circumstances beyond our control, such as natural disasters, pandemics, strikes, or government

 

9.  Governing Law and Jurisdiction

This policy is governed by the laws of Belgium and is fully compliant with EU regulations. Any disputes will be resolved under the exclusive jurisdiction of the courts of Belgium.

Summary of Key Points

• 14-day return policy, but only for unused and unopened
• Certain categories such as perfumes, cosmetics, and phone accessories are

non-refundable once opened.

• Restocking fee up to 20% for non-defective
• 2-year legal warranty, but limited coverage for specific product categories (e.g., batteries, consumables).
• Strict conditions for warranty claims on refurbished or pre-owned
• No liability for loss, theft, or damage after